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Easy Coffee – My Portfolio

Easy Coffee

Type of work

Individual project in Wuhan University, cooperated with '憨逗' cafe in China.

Duration

10 months, Aug 2019 to May 2020

Tools

Illustrator, Photoshop

My Role

Service designer, UX designer, User researcher

Background

People with Autism are a very special group of people. Most have difficulty finding jobs in China. Social/working environment discrimination is relatively severe towards autistic people. Autism is characterized by learning too slowly and forgetting too quickly. Therefore, how to improve their efficiency, reduce the error rate and help them gain technical expertise in society is the problem to be solved in this project. The project is designed for a real cafe shop based on their needs and pain points, aiming to reduce the error rate of autistic people as employees when making coffee & improving efficiency simultaneously.

Field research and stakeholders map

Journey map

Conclusions

  1. They tend to confuse steps.
  2. They tend to confuse the amount of coffee or water.
  3. Need the companionship & help of volunteers.
  4. They still have the possibility to work.

 

Interview

Design